Frequently asked questions
Where are we located?
We have 2 locations one in Scarborough, Ontario & the other in Vancouver, B.C. We are not opened to the public and do business through our online store.
How many grams of tea in a cup?
The short answer is 3-5 grams per cup. On average, you will use 2.5 grams per 6oz cup. With this logic, we can conclude the following: 50g = 20 cups, 100g = 40 cups, 250g = 100 cups and 1lb = 180 cups of tea. Please view each tea for specific instructions.
How do I make or steep my tea properly?
All teas come with very specific directions, including how much tea, what temperature and how long you should steep for. These are suggestions and we encourage you to experiment! It's super easy!
What will my tea arrive in?
Your tea will arrive in fresh sealed pouches or sealed tins, depending on the size. We use this packaging to seal in the freshness. All packaging is food-grade quality and can be used to store your tea for approximately 12-24 months.
How long will it take for my tea to arrive?
We' love tea and want you to get yours as soon as possible. We prepare your order from scratch so it does take a little time to complete. Your looking at 7-10 days because we blend everything fresh on demand for you. Sometimes we may have it out much sooner!! Please email us email@example.com for any order updates.
What happens if I'm away when my delivery comes?
If you're away when delivery occurs, the couriers will make multiple attempts over several days or leave you a notice with pickup instructions. If the packages is returned to us, we ask you to cover the 2nd shipment. If you request a refund, we will subtract the shipping.
What does Organic really mean?
Organic means that tea, fruits, nuts, seeds, herbs or other ingredients are grown without the use of any pesticides, synthetic fertilizers, genetically modified organisms (GMO's), sewage sludge, or ionizing radiation. Considering tea isn't usually washed before it reaches you, would you want anything but organic tea?
Why are we Certified Organic?
Certified Organic means that we are accountable for showing full traceability on all of our ingredients to a certifying party who works with The Canadian Food Inspection Agency (CFIA) under the Canadian Organic Regime. This ensures that when we say Organic, we are full organic establishing 95%+ Organic ingredients. We in fact use only 100% organic ingredients in every blend.
What is Organic versus Certified Organic?
Organic mean that at least 70% of the ingredients must be organic. That allows for 30% to be non-organic including the use of artificial flavours and ingredients which may have pesticides and other chemicals. Certified Organic, which Tea Goddess is, guarantees that 95%+ of the ingredients in our teas are certified organic. While we cannot claim 100% organic due to regulations, we can confirm that 100% of our ingredients and teas are in fact Certified Organic
Why don't you use artificial flavours? The other tea people do.
Many other tea companies fill their teas & products with candy and sugar and artificial flavours, we keep ours pure and natural. Using natural extracts and essential oils, we can create the tastes you love without chemicals! Even our palm sugar, sugar cane, honey and maple found in a small handful of our teas and products are completely natural and organic.
How is your tea & products prepared?
Our tea & products are prepared fresh to order. We literally craft your tea/product on demand to provide you with the freshest available. Its then packaged, labeled and shipped directly from our tea house to your door.
How long does your tea last?
Packaged tea has a shelf life of up to 24 months however because the tea will be opened and enjoyed regularly by you, we suggest consumption within 12 months for maximum freshness. Make sure you keep your tea sealed in our pouch or tin as exposure to oxygen can steal its freshness.
Do you ship internationally?
Sadly, no. We are based in Subang Jaya, Malaysia and cannot ship out of the country just yet :)